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Minnesota Chapter Fall Seminar
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Minnesota Chapter Fall Seminar

Minnesota Chapter Fall Seminar

When: 9:00 AM
Where: Blue Cross and Blue Shield of MN
1750 Yankee Doodle Road
Eagan, Minnesota  55122
United States
Contact: Dale L. Krueger

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The Minnesota chapter will hold is fall seminar on Thursday, November 21, 2019. 


Date:               Thursday, November 21st
                        9:00 a.m. to 3:15 p.m.
                        (Sign-in and networking begin at 8:15 a.m.

Topic:             Desk Investigations – Interviewing/ Analytics and how to utilize these in your investigations

Cost:               $60/Members and Law Enforcement
                        $75/Non-Members and Walk-ups
                        (+$2.50 transaction fee)     

                        Register online at

Registration needed by November 13th, includes light continental breakfast and boxed lunch.

Location:        Blue Cross and Blue Shield of MN
                        1750 Yankee Doodle Road
                        Eagan, MN 55122

Enter through door “F” which is off of Yankee Drive

Post Credits:  5 POST credits have been applied for. 

Questions:         Dale L. Krueger, or 253-439-1366


Agenda:          8:15 - 8:45       Registration/Networking

                                                 (Continental Breakfast)

                        8:45 - 9:00       Opening Remarks/Business

                        9:00 - 10:15     L. Wayne Hoover, CFI

                        10:15 - 10:30   Break

                        10:30 - 12:00   L. Wayne Hoover, CFI

                        12:00 - 12:45   Lunch

                        12:45 – 1:45    Gus Hitz/Deanna Terry

                        1:45 – 2:00      Break (Snack)

                         2:00 - 3:30       Jill Bean/Jaclyn Bercier




L. Wayne Hoover, CFI: Senior Partner of Wicklander-Zulawski & Associates, Inc. (WZ)

 And the Executive Director of International Association Interviewers (IAI), an organization which partners with WZ to offer CFI® preparation training seminars.  IAI administers the certification process for qualified investigators to become a Certified Forensic Interviewer (CFI®).

Wayne is a member of the CFI® Advisory Board, as well as Senior Editor and Publisher for the CFInsider Journal.  He currently serves on the Board of International Supply Chain Protection Organization (ISCPO), the Board of Trustees for Marmion Academy and is a member of the International Law Enforcement Educators Trainers Association (ILEETA).

Since starting his career with WZ in 1991, Wayne has conducted hundreds of investigations for both the private and public sectors and has led over 1200 seminars on Interview & Interrogation Techniques, both domestically and internationally.  He has spoken at numerous national and international conferences including the ILEETA Conference, National Child Advocacy Conference (NCAC), National Retail Federation (NRF), Retail Industry Leaders Association (RILA), Institute of Internal Auditors (IIA), Vistage (a peer mentoring membership organization for CEOs and business owners), Young Presidents’ Organization (YPO), Federal Law Enforcement Training Center (FLETC), Coalition of Law Enforcement and Retailers (CLEAR), numerous Chapters of the Association of Certified Fraud Examiners (ACFE), among many others.

Jill Bean:  Senior Analyst MN Commerce Fraud Bureau

 Jill Bean graduated from Gustavus Adolphus College in 2004 with a B.A. in Business Management and a B.A. in Communication Studies. For seven years, she worked as a P&C Claims Representative and a Claims Supervisor in the Special Investigation Unit at Federated Insurance, in Indiana and Kansas. After moving back to Minnesota, she spent a year working as an Anti-Money Laundering Investigator at TCF Bank. Next, she spent a year as an Insurance Fraud Investigator for G4S Investigations. She worked as a Senior Investigator at the Minnesota Department of Commerce in the Insurance Enforcement Division for over five years. For the last two years, Jill has been a Senior Analyst at the Commerce Fraud Bureau.    

Jaclyn BercierSenior Analyst MN Commerce Fraud Bureau

 Jackie graduated from Winona State University in 2008 with a B.A. in Paralegal and a minor in Sociology.  Jackie began working with the Department of Commerce immediately after graduating.  Jackie started by working as a student intern under the Civil Enforcement Division conducting investigations and audits into licensed collection agencies and agents.  The next four years were spent working as an Examiner with the Market Conduct Team conducting large market conduct exams, specifically looking at fixed indexed and variable annuity underwriting and marketing.  Jackie then worked for two years as an Investigator under the Consumer Response Team assisting consumers in day to day insurance claims and reviewing consumer complaints.  Jackie began working as a Senior Investigator in the Insurance Enforcement Division conducting investigations into complaint regarding insurance agents, agencies, and companies’ misconduct, which she did for four years.  For the last two years Jackie has been working as a Senior Analyst at the Commerce Fraud Bureau.

Gus HitzSupervisor Special Agent, National Insurance Crime Bureau

 In March, 2019, Gus was promoted to Supervisory Special Agent for the NICB Midwest Region. He has been employed with NICB since June, 2016,  covering the states of IA, NE, and SD. His duties include supervising the activities of other agents in MN, WI, ND, KS, and MO and include investigations, administrative, training, research and planning that pertain to alleged insurance fraud.

He started his law enforcement career in 1986, as a deputy sheriff for the Lancaster County sheriff’s office in Lincoln Nebraska. While a deputy sheriff he was a patrol deputy, field training officer, and a criminal investigator both general criminal investigations and child abuse and domestic violence investigations.

After 20 years with Lancaster County he retired and went into private business. After a few years he realized he missed law enforcement and decided training Iraqi police officers in Iraq was a good idea. He trained Iraqi police officers as a civilian with the Marine Corps from 2007 to 2009 in Ramadi Iraq.

After completing that mission, He was hired as a staff instructor at the Nebraska law enforcement training center from 2010 to 2012. As a staff instructor at the Academy he taught criminal investigation classes, interview and interrogation classes, tactical communication classes, and was an emergency vehicle operations instructor.  He was a certified law enforcement instructor with the State of Nebraska, and was a certified tactical communication instructor and a trained emergency vehicle operations instructor.

An opportunity presented itself in 2012 with the Nebraska Department of Insurance. He worked from 2012 until June 2016 as a fraud investigator. As a fraud investigator he investigated all different types of insurance fraud including agent fraud, Worker's Comp., property and casualty. He investigated organized fraud ring cases and did some medical fraud investigations.

Deanna TerryField Information Analyst, National Insurance Crime Bureau

 Deanna Terry began working for NICB in 2016. Deanna initially held positions in the Data Analytics department, where she worked on both the Medical and Commercial teams.

In 2017, Deanna joined Field Operations as a Field Information Analyst where she currently supports the Midwest Region by assisting in analytical casework alongside law enforcement agencies, member companies, and NICB Special Agents through organizing, analyzing, and presenting data for both investigations and prosecution.

Deanna received her Bachelor of Arts in Criminal Justice and Corrections, with an emphasis on research, from Elmhurst College in Elmhurst, Illinois.





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